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Old School Toys

Complaints procedure


It seems an obvious thing to say, but unfortunately things don’t always go as planned. We recommend that you first inform us of any complaints by sending an email to [email protected] If this fails to lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

Since 15 February 2016, it is also possible for consumers in the EU to register complaints via the European Commission’s ODR platform. The ODR platform can be accessed at http://ec.europa.eu/odr. If your complaint is not already being processed elsewhere, you are allowed to file your complaint via the European Union platform.

Kerkstraat 26
5961 GD Horst
The Netherlands

Opening hours:
Tuesday from 10 till 17 hours
Wednesday from 10 till 15 hours
Thursday from 10 till 17 hours
Friday from 10 till 17 hours
Saturday april 27 closed due to Kingsday

Bank details:
Bank Rabobank
Account number 113434278
IBAN-code NL54RABO0113434278

CoC number: 14104029

Tax identification number: NL001840924B36

EORI number: NL5094064341

Please contact us.

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